Two CENTURY 21 Canada Owners Elected into Canadian Real Estate Association’s 2022-2023 Board of Directors

Congratulations to James Mabey and Gurcharan Garry Bhaura who were both elected to the Canadian Real Estate Association’s (CREA) Board of Directors in early April 2022. CREA is one of Canada’s largest single-industry Associations. With more than 150,000 real estate brokers, agents, and salespeople, working through 78 real estate Boards and Associations across Canada. Both elected C21-ers will help represents the interests of their CREA members to the federal government and their agencies on existing or proposed legislation that will affect those members, and/or impact homeownership and enhances member professionalism.
James Mabey, the owner of CENTURY 21 Masters, was named Vice Chair of CREA. He previously served as CREA’s Regional Director – Alberta, Chair of the CREA Marketing and Communications Committee, and Chair of the Board for the REALTORS® Association of Edmonton. Mabey has been in the real estate industry since 2005 and now manages over 100 agents across four offices in the Edmonton area. He is also an avid supporter of his community, volunteering and fundraising for many local causes.
“I am feeling incredibly grateful! Yesterday I was elected as the Vice Chair of the Canadian Real Estate Association. I am so proud that once again I have been given the opportunity to volunteer on behalf of over 150,000 REALTORS® across Canada,” says Mabey. “Very thankful for the support of my husband Dylan, my mentors, and the CREA Board of Directors. I am so excited to carry on learning from my peers on this leadership journey.”
Gurcharan Garry Bhaura, the owner of CENTURY 21 President Realty Inc. Brokerage in Brampton, ON, was chosen as a Director-at-Large of CREA. Being in the industry for over 22 years and with the continued success of his #21 GLOBAL21 ranked office of almost 200 agents, Bhaura will use his skills and knowledge to help serve the 150,000 nationwide realtor community. Bhaura was the former President of the Toronto Regional Real Estate Board and has also previously sat on four different non-profit boards, including the Toronto Regional Real Estate Board, where he served as President with over 65,000 members. Bhaura has also chaired numerous committees.
“We are in very fluid times, the world is changing, technology is evolving very rapidly, and it is very important that the REALTOR® brand continues to be front and centre. I want to make a difference and leave the industry better than we found it,” said Bhaura in a news release. Bhaura adds, “It would be an honour to serve the members of CREA across the country.”
New CENTURY 21 Integrity Opens in Sudbury

Vancouver, B.C. (March 23, 2022)—CENTURY 21 Canada continues to grow with the addition of a new franchise, CENTURY 21 Integrity in Sudbury, Ontario.
New owners Tasha Carriere and Julie Robert both cite the warm support and cutting-edge technology provided by CENTURY 21 as reasons for choosing the legacy brand, now going into its 46th year of operation. “When thinking about opening our own brokerage, we knew we wanted to move to a brand that was constantly innovating and that we could form a positive, long lasting relationship with. The excellent response and support we received were unmatched by any other brand in the industry,” says Carriere. “We have been surrounded by a team of professionals who are invested in our success. CENTURY 21 Canada has a long history of excellence in customer service and, as a brand, holds the same values we do. The technology offered far exceeded our expectations, and we know our agents will love having access to the training and marketing provided. The elegant and modern branding will be appreciated by agents and clients, and we are looking forward to building a strong presence in the market.”
Both owners are bringing a wealth of experience to their new brokerage, with Robert having been in the industry for eleven years and Carriere for twelve. Their immediate goals focus on building both a team of Realtors that prioritize client care, and a reputation of providing the best in technology and support for that team, which they aim to grow to over fifty agents. Carriere highlights their media tools, “We are enhancing our office with all the tools they need to make videos for both their listings and communicating with their clients. Our agents are loving the resources that C21 has offered them and they are quickly learning they have the advantage in the market!”
Robert adds, “When leaving our old brand, we wanted to choose a brand that we could grow with, one that would be invested in our agents’ success. We were impressed with the tools and the support we received in getting everything implemented, since day one.”
The new franchise will be serving Sudbury, ON, a fast-growing market as more buyers branch out from the Greater Toronto Area and the busy markets of the surrounding cities and suburbs. “We’re really excited for them,” says Gary Zalepa, VP of Brand Expansion, Eastern Canada for CENTURY 21 Canada. “Julie and Tasha bring a wealth of knowledge, they’ll have a lot of opportunity in the community and we know we’ll be seeing a lot of Century 21 growth in Sudbury.”
The opening of a new franchisee continues the trend of expansion for CENTURY 21 Canada, which saw twenty-one renewals and nine new franchisees in 2021.
Redline Properties joins CENTURY 21 Heritage House

October 6, 2021– CENTURY 21 Heritage House is pleased to announce that Redline Properties in Brantford, Ontario has come aboard to join their team as of October 1, 2021. Since 2017, Redline properties has focused on high-end service, digital marketing and fostered a culture of collaboration which they are excited to bring to the CENTURY 21 family.
“A combination of their social media and marketing platforms will provide our agents with a lot of new opportunities moving forward,” says Anthony Montanaro, Chief Operating Officer of CENTURY 21 Heritage House. “When we add all of that on to our existing footprint and market share, CENTURY 21 Heritage House will be set apart from the competition.”
All agents will now have access to a marketing assistance to help them create professional pieces to market properties and promote their business. CENTURY 21 Heritage House uses HUB21, the C21 Canada tech platform that provides websites, a CRM, Marketing Centre, Presentation Builder, and social media promotion tool which will now be made available to all the Redline agents, along with the training opportunities for all C21 agents.
“Training is a really important part of our culture,” says Jeff Thibodeau, co-owner of Redline Properties. “I’m used to running several training sessions a week for our team and I’m excited that we’ll now be able to offer much more under the C21 umbrella.”
CENTURY 21 Heritage House has been in business for 40 years in Woodstock, and recently expanded into Brantford in August 2020. They are welcoming 55 realtors who have sold more than 2,000 homes over the past four years.
“We never expected to grow this big, or this fast,” says Mike Brown, co-owner of Redline Properties. “We are so excited to combine the best parts of our companies, and our customers can expect the same boutique vibe, now backed by the most recognized name in real estate. We want to invest in our clients and keep pushing and growing into the future.”
CENTURY 21 The One Realty Opens in Markham, ON

September 30, 2021 – Michelle Zhou and Sharon Yu are new franchisees of CENTURY 21 The One Realty, based out of Markham, Ontario. They have been a highly productive team for 7 years, with 20 plus years combined of real estate experience and decided to expand their success with CENTURY 21 Canada.
Over the past 6 years, this duo has closed 700M transactions, and has already closed 100 deals in 2021. Michelle Zhou started her real estate career over 14 years ago. After graduating with a Master’s in Economics, she started her career at IBM while working part-time as a REALTOR®. She fell in love with helping people find their forever homes and decided to continue her passion full-time.
Sharon Yu, who has always been interested in the industry, started her career 8 years ago. Shortly after joining, she and Michelle created ‘The One’ team, and they found success quickly. In their previous brokerage of over 500 agents, they earned the #3 spot in their second year. In their third year, they were named #1 and have been in the top spot for the past few years.
“We are a strong, high producing team with just the two of us, and now we are so excited to be able to grow with CENTURY 21 and share our experience with others on how they can build their business just like we did,” says Michelle. The team already has a training plan to teach new and experienced agents their successful strategies to help them develop their business. “That is one of the main reasons we became franchisees, we want to help others grow their real estate career so they can help more clients,” adds Sharon.
Michelle and Sharon are also eager to combine their reputable “The One” brand with CENTURY 21’s powerful branding. “We have had the same brand since day one. People know our name and they know our distinctive red and black colours. Adding CENTURY 21’s unmistakable relentless gold will show clients we have a big franchise behind us,” says Sharon. The new franchisees were also drawn to CENTURY 21 because of the advanced technology, marketing support, and the welcoming family feel. “We found our home with CENTURY 21,” they add.
“The two owners bring an abundance of knowledge and expertise to CENTURY 21 Canada,” says Brian Rushton, Executive Vice President at CENTURY 21 Canada. “Their passion to help others grow their business as they have successfully done over the past years is second to none. We are delighted to welcome these new franchisees to C21, and we look forward to supporting their growth.”
CENTURY 21 The One Realty group has a strong presence with their local community and is excited to grow their multicultural office and deliver the gold standard to the Markham area with CENTURY 21 Canada.
Century 21 Lanthorn in Belleville Expands Leadership Group

Century 21 Lanthorn Real Estate announced that the brokerage’s Belleville, Ont. office will soon transition to an expanded ownership group – Century 21 Lanthorn & Associates. The new ownership team includes industry veteran broker and owner of C21 Lanthorn Real Estate Bill Rorabeck, real estate coach and mentor Joelle Briggs and broker and leader of The Royle Group Travis Royle.
“C21 Lanthorn has become an incredible force in Southeastern Ontario,” says Rorabeck. “With client and market expectations changing, it’s time to introduce new leadership of the Belleville office, and I’m confident in the opportunity that Joelle and Travis bring as expanded owners.”
Rorabeck has more than 40 years of experience in the industry. In addition to his work at C21 Lanthorn & Associates, he will continue to work with C21 Lanthorn’s offices in Picton, Trenton, Madoc and Napanee.
Briggs is a real estate coach and mentor and she currently leads C21 Lanthorn’s business operations across all the brokerage’s offices. “At C21 Lanthorn, our mission has always been to deliver extraordinary experiences,” says Briggs. “Together with our amazing team of agents, we are ready to make bold moves to best serve those in the community.”
Royle is the broker of record for C21 Lanthorn & Associates, currently leading The Royle Group.
“With our talented team and unique skill set, we are excited about the opportunity to influence positive change and help the office grow in numbers and market share,” says Royle.
Read more at Real Estate Magazine
National Home Prices Spike in 2021 with Atlantic Canada Seeing Unprecedented Increases

Vancouver (August 11, 2021) – House prices across Canada have grown significantly over the past year, particularly in Atlantic Canada and more recreational locations, despite the COVID-19 pandemic. The fifth annual Price per Square Foot survey is being released by CENTURY 21 Canada and shows that real estate continues to be an excellent investment for Canadians. While real estate is most often dependent on the local market, the past year has seen widespread increases in prices from coast to coast.
In its annual, nationwide study, CENTURY 21 Canada compared the price per square foot of properties sold between January 1 and June 30 this year, compared to the same period last year.
“Looking at the prices across Canada, there isn’t one region that hasn’t seen price growth in the past year,” says Brian Rushton, Executive Vice-President of CENTURY 21 Canada. “When the pandemic began in 2020, the market became unchartered territory. But because of low inventory and high demand from buyers looking for a larger space, prices have steadily climbed for the past year, particularly detached homes. Over the past couple of months, that growth has slowed and condo prices have started increasing again– it’s still a seller’s market from Victoria to St. John’s.”
When COVID-19 began to take hold in spring 2020, the belief was that the market would struggle. However, after an initial dip, pent up demand for housing, particularly detached homes, increased prices throughout last fall and earlier this year, in part due to a lack of supply. As evidenced in the data, prices in central major metros have been softer than those in traditionally less expensive markets like Owen Sound and Atlantic Canada.
Rushton says prices have moderated over the past couple of months. “This is typical of what we see through the summer months, but all signs are pointing to another busy fall as inventory across the country continues to be low with plenty of buyers waiting to make a move as soon as they can.”
Regional highlights:
Atlantic
Atlantic Canada has long been seen as the most affordable region in Canada for housing. But over the past year, prices have consistently increased with work from home becoming a viable option for many workers. Halifax has seen the biggest increase in prices, but Charlottetown, Fredericton, Moncton, and St. John’s are all seeing double-digit increases.
“Because we are still affordable, people are flocking here,” says Paul Burns, Manager at CENTURY 21 A&T Countryside Realty. “Between people from Ontario finding that they can afford a home in Atlantic Canada, newcomers increasingly locating here, and locals who want to stay, this region is seeing prices we’ve never seen before.”
British Columbia
BC real estate is the most expensive in the country and remains so again this year. Prices in the outskirts of the city saw the largest increase with Chilliwack prices up over 40 percent to $406 per square foot, Delta up 38 percent to $50 per square foot and White Rock/South Surrey up 44 percent to $625 per square foot. Kelowna also saw solid increases with prices up anywhere between 20 and 30 percent, depending on what home type the consumer is choosing.
Quebec
Real estate in Quebec has been strong for several years now. Yet again, prices increased significantly since last year, with the price of a detached house in Montreal’s downtown and southwest rising 41 percent to $1350 per square foot while townhouses increased 22 percent to $937 per square foot and condos 16 percent to $935. Over the past five years prices in Montreal have essentially caught up to those in Vancouver and Toronto. “Montreal saw affordable prices for many years, but people saw the value in this city and the cost of a home is now on par with other major cities in the country,” says Mohamad Al-Hajj, owner of CENTURY 21 Immo-Plus in Montreal.
Ontario
2019 to 2020 saw modest growth in Ontario, and the past year has seen even bigger increases. Most notably, the prices in Owen Sound and Grey Bruce are up more than 80 percent. “Demand has been off the charts,” says Mike Seiler, owner of CENTURY 21 In Studio Realty. “Our clients are moving up from Toronto now that they can work from home. People are also realizing how much more space you can get once you get out of the metro area.”
Suburbs have all seen double-digit increases in prices, with the highest in those communities that are just a little outside a regular commute. “Now that people are commuting a few times a week rather than every day, they’re willing to be a bit further from their jobs in order to secure a bigger home at a more affordable price,” says Eryn Richardson of CENTURY 21 Heritage Group.
Prices in downtown Toronto condos were actually slightly down for the first six months of the year, but are coming back strong. 2021 started with lower prices than we saw in the initial pandemic, but have increased as the year went on. Ottawa condos were also down year over year but, they too are rebounding as 2021 continues.
Prairies
Prairie house prices have seen some growth, although they are the slowest growing areas of the province. Saskatoon homes are up nearly twenty percent to $314 per square foot although condo prices remained flat and Regina properties only saw minor increases in prices. Winnipeg saw the biggest gains with homes up as much as twenty percent to $293 per square foot for a house and $241 per square foot for a condo.
Alberta
Even Yellowknife properties have seen an increase in prices. Both houses and duplexes have seen double digit increases while other house types have seen more subtle changes.
“This is the fifth consecutive year we have done this survey and, while previous years showed that real estate is a local story, we have seen widespread increases across the country this year,” says Mr. Rushton. “Real estate is security—both emotional and physical—and after the pandemic people continue to want to invest in the places they want to spend the most time.”
CENTURY 21 Canada’s annual survey of data on the price per square foot (PPSF) of properties gathers and compares sales data from its franchises across Canada from January 1 to June 30 of each year. By looking at the price per square foot at the same time each year the firm is able to get a good idea of how prices have changed over time for similar properties. This year’s survey compares 2020 prices with this year’s results.
.
See full PPSF study results below:
ATLANTIC |
||||
CITY |
HOUSE TYPE |
2020 PPSF |
2021 PPSF |
% CHANGE 2020-2021 |
Halifax | Condo | $223 | $291 | 30.49% |
Halifax | Detached House | $225 | $281 | 24.89% |
Charlottetown | Detached House | $178 | $211 | 18.54% |
St. John’s | Condo | $162 | $182 | 12.35% |
St. John’s | Detached House | $135 | $149 | 10.01% |
Fredericton | Detached House | $123 | $147 | 19.62% |
Moncton | Detached House | $124 | $142 | 14.78% |
Saint John | Detached House | $123 | $134 | 8.63% |
BRITISH COLUMBIA |
||||
CITY |
HOUSE TYPE |
2020 PPSF |
2021 PPSF |
% CHANGE 2020-2021 |
Vancouver, Downtown | Condo | $1,192 | $1,310 | 9.90% |
Vancouver, West Side | Detached House | $1,004 | $1,208 | 20.30% |
Vancouver | Detached House | $816 | $975 | 19.57% |
West Van | Detached House | $734 | $971 | 32.25% |
Vancouver, East side | Detached House | $672 | $877 | 30.48% |
North Vancouver | Detached House | $690 | $794 | 14.97% |
Vancouver, Richmond | Detached House | $608 | $722 | 18.69% |
Burnaby | Detached House | $579 | $688 | 18.76% |
Victoria | Condo | $615 | $659 | 7.15% |
White Rock/South Surrey | Detached House | $435 | $625 | 43.64% |
Delta North | Detached House | $413 | $570 | 37.88% |
Victoria | Detached House | $488 | $558 | 14.34% |
Victoria | Townhouse | $418 | $457 | 9.33% |
Kelowna | Apartment | $334 | $411 | 22.95% |
Chilliwack | Detached House | $288 | $406 | 40.72% |
Kelowna | Detached House | $280 | $368 | 31.41% |
Kelowna | Townhouse | $302 | $365 | 20.59% |
Chilliwack | Condo/ Apartment | $270 | $351 | 29.84% |
Kelowna | Half Duplex | $263 | $320 | 21.54% |
Chilliwack | Townhouse | $250 | $318 | 27.00% |
QUEBEC |
||||
CITY |
HOUSE TYPE |
2020 PPSF |
2021 PPSF |
% CHANGE 2020-2021 |
Montreal, Downtown and SW | Detached House | $958 | $1,350 | 40.92% |
Montreal, Downtown and SW | Townhouse | $768 | $937 | 22.01% |
Montreal, Downtown and SW | Condo | $805 | $935 | 16.15% |
ONTARIO |
||||
CITY |
HOUSE TYPE |
2020 PPSF |
2021 PPSF |
% CHANGE 2020-2021 |
Toronto, Downtown | Condo | $1,033 | $956 | -7.45% |
Vaughn | Detached House | $548 | $612 | 11.75% |
Markham | Detached House | $485 | $557 | 14.96% |
Hamilton | Detached House | $406 | $532 | 30.94% |
Cambridge | Duplex | $377 | $527 | 39.79% |
Richmond Hill | Detached House | $522 | $520 | -0.43% |
St. Catharines | Bungalow | $425 | $520 | 22.35% |
Guelph | Condo | $423 | $511 | 20.80% |
Newmarket | Detached House | $510 | $505 | -1.04% |
Waterloo | Condo | $411 | $503 | 22.38% |
Guelph | Detached House | $443 | $483 | 9.03% |
Kitchener | Condo | $399 | $483 | 21.05% |
Ottawa | Condo | $577 | $479 | -16.98% |
Niagara Falls | Bungalow | $395 | $475 | 20.25% |
Cambridge | Townhouse | $341 | $474 | 39.00% |
Kitchener | Semi-Detached | $399 | $460 | 15.29% |
Hamilton | Townhouse | $343 | $453 | 32.13% |
Hamilton | Apartment/ Condo | $370 | $453 | 22.39% |
Guelph | Duplex | $400 | $451 | 12.75% |
Cambridge | Detached House | $388 | $450 | 15.98% |
Waterloo | Semi-detached | $399 | $439 | 10.03% |
Cambridge | Condo | $367 | $435 | 18.53% |
Kitchener | Townhouse | $342 | $435 | 27.19% |
Guelph | Townhouse | $364 | $433 | 18.96% |
Kitchener | Detached House | $400 | $430 | 7.50% |
Ottawa | Detached House | $313 | $429 | 37.06% |
Waterloo | Detached House | $407 | $421 | 3.44% |
Bradford | Detached House | $358 | $410 | 14.45% |
Waterloo | Townhouse | $344 | $408 | 18.60% |
St. Catharines | Detached House | $330 | $400 | 21.21% |
Ottawa | Townhouse | $392 | N/A | |
Niagara Falls | Detached House | $300 | $390 | 30.00% |
Barrie | Detached House | $350 | $378 | 8.00% |
London | Detached House | $250 | $362 | 44.80% |
Grey Bruce | Detached House | $195 | $357 | 82.87% |
Owen Sound | Detached House | $167 | $312 | 86.77% |
Windsor | Detached House | $210 | $295 | 40.48% |
PRAIRIES |
||||
CITY |
HOUSE TYPE |
2020 PPSF |
2021 PPSF |
% CHANGE 2020-2021 |
Saskatoon | Detached House | $263 | $314 | 19.39% |
Winnipeg | Detached House | $244 | $293 | 20.18% |
Brandon | Detached House | $248 | $271 | 9.01% |
Regina | Detached House | $237 | $250 | 5.35% |
Winnipeg | Attached | $210 | $241 | 14.53% |
Winnipeg | Condo | $223 | $234 | 4.79% |
Saskatoon | Condo | $217 | $216 | -0.58% |
Regina | Condo | $205 | $205 | 0.18% |
Brandon | Condo | $204 | $203 | -0.30% |
ALBERTA |
||||
CITY |
HOUSE TYPE |
2020 PPSF |
2021 PPSF |
% CHANGE 2020-2021 |
Calgary | House | $320 | $355 | 10.94% |
Calgary | Condo | $296 | $303 | 2.36% |
St. Albert | Detached House | $269 | $289 | 7.56% |
Red Deer | Detached House | $252 | $289 | 14.65% |
Edmonton | Detached House | $268 | $284 | 6.17% |
Okotoks | Detached House | $254 | $283 | 11.44% |
St. Albert | Duplex | $278 | $280 | 0.89% |
High River | Detached House | $237 | $271 | 14.34% |
Edmonton | Duplex | $250 | $270 | 7.70% |
St. Albert | Condo | $211 | $251 | 18.92% |
Okotoks | Condo | $211 | $219 | 3.57% |
Edmonton | Condo | $206 | $217 | 5.19% |
Red Deer | Townhouse | $207 | N/A | |
Red Deer | Condo | $186 | N/A | |
High River | Condo | $173 | $176 | 1.80% |
NORTHWEST TERRITORIES |
||||
CITY |
HOUSE TYPE |
2020 PPSF |
2021 PPSF |
% CHANGE 2020-2021 |
Yellowknife | Apartment | $347.00 | $357.00 | 2.88% |
Yellowknife | Duplex | $306.00 | $343.00 | 12.09% |
Yellowknife | Detached House | $277.00 | $312.00 | 12.64% |
Yellowknife | Manufactured | $267.00 | $290.00 | 8.61% |
Yellowknife | Townhouse | $265.00 | $260.00 | -1.89% |
For more information please contact:
Shawn Hall, Peak Communicators
(604) 619-7913
shawn@peakco.com
Leigh Kjekstad, Director of Brand Engagement, CENTURY 21 Canada
604-606-2139
Leigh.Kjekstad@century21.ca
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CENTURY 21 Real Estate LLC Tops List of Fastest Growing Franchises

Entrepreneur magazine list ranks brands with greatest growth in past year
March 9, 2021, Vancouver— Entrepreneur magazine has released its annual list of Fastest-Growing Franchises, and CENTURY 21 Real Estate LLC takes the number one spot in the 2021 rankings. The fastest-growing ranking is based on the net total new units worldwide from July 2019 to July 2020. (In previous years, only US and Canadian unit growth was considered—2021 marks the first year that the ranking is based on systemwide growth, in recognition of the increasingly global nature of franchising.)
“This is very exciting news for the company,” says Vice Chairman and CEO of CENTURY 21 Canada Martin Charlwood. “We know this is a great brand to be associated with, and it looks like the rest of the world is seeing the value of the brand as well.”
The success on the global stage is evident in Canada. In 2020, CENTURY 21 Canada had 13 of its existing franchises renew with the company. It also had nine new franchises open its doors, and another two so far in 2021. “We feel we offer the best value for REALTORS®—from technology, to training and culture,” says Executive Vice-President Brian Rushton.
CENTURY 21 has been operating in Canada for 45 years and its franchise owners and Realtors also rank highly in global rankings. In 2020, Mark Li from CENTURY 21 Leading Edge Realty in Toronto was the #1 Producer in the world, and The Goodale Miller Team from CENTURY 21 Miller Real Estate was the number one team. Canada also had seven of the top 21 companies in the world and ten of the top 21 offices.
Charlwood adds, “This past year once again confirmed that owning real estate is very important to Canadians as many people have really assessed their surroundings with purpose, and we are happy to have our Realtors deliver the gold standard to clients from coast to coast.”
New logo and redesign invigorates the brand
The renewed interest in the brand is no surprise to some Canadian network members. Troy Vaillancourt, broker of CENTURY 21 Shield Realty in Cornwall, Ontario, credits the new logo and brand design for modernizing the CENTURY 21 image in consumer’s minds. He had been with another brand for many years when he was approached to be an owner at CENTURY 21 in 2017.
“I originally saw CENTURY 21 as a dated company but liked the legacy it has in Canada and around the world. Once the new brand identity was launched in 2018, I noticed a real shift in the perception of the brand. Now, knowing everything that CENTURY 21 Canada offers to real estate professionals and consumers, it doesn’t surprise me that more people are seeing the value of the company.”
Vaillancourt lives and works in a smaller community and says that he’s certainly seeing how the brand now appeals to a younger demographic. CENTURY 21 has always been part of local communities in Canada, raising more than $11 million for Easter Seals since 1978. “The culture feels like a family business even though we are all independent franchises across the country.”